Return & Refund Policy

1. Return Eligibility

We want you to love your purchase. If something isn’t right, you may request a return within 7 days of delivery, provided the item meets the conditions below.

• The product must be sealed, unused and in its original packaging.
• Proof of purchase (order number or receipt) is required.
• The return request must be made within 7 days of the delivery date.

2. Non-Returnable Items

For health, hygiene and safety reasons, certain items cannot be returned once opened or if their seal is broken.

• Opened or used beauty, skincare or cosmetic products.
• Items marked as final sale or clearance.
• Gift cards and promotional free gifts.
• Products without their original packaging or with a broken hygiene seal.

3. Damaged or Incorrect Items

If you receive a damaged, defective or wrong item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or full refund at no extra cost to you.

4. How to Start a Return

• Contact us by email or WhatsApp with your order number.
• Include clear photos of the product and a short reason for the return.
• Our team will review your request and share return instructions within 1–2 business days.
• Once approved, send the item back in its original packaging using the instructions provided.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds are issued to your original payment method. For Cash on Delivery orders, refunds are made via bank transfer.

• Refunds are typically processed within 7–10 business days after approval.
• Original delivery charges are non-refundable unless the return is due to our error.
• Return shipping costs are the customer’s responsibility, except for damaged or incorrect items.

6. Exchanges

We currently handle exchanges as a return followed by a new order. If you’d like a different product, please place a new order and request a return for the original item under the conditions above.

7. Order Cancellations

You may cancel an order before it has been dispatched. Once an order is shipped, it can no longer be cancelled but may be eligible for return under this policy. Contact us as soon as possible if you wish to cancel.