Privacy Policy

1. Information We Collect

When you shop with or contact BO.BE.G, we may collect the following information:

• Contact details — your name, email address and phone number.
• Delivery details — the shipping address you provide for your order.
• Order information — the products you purchase, order value and order history.
• Payment information — card payments are processed securely by our payment gateway; we do not store your full card details.
• Usage data — basic information about how you browse the site, used to improve your experience.

2. How We Use Your Information

• To process, fulfil and deliver your orders.
• To send order confirmations, delivery updates and customer-service responses.
• To respond to your enquiries and provide support.
• To send marketing or promotional messages — only when you have opted in (you can unsubscribe at any time).
• To improve our products, website and overall service.

3. Sharing Your Information

We do not sell your personal information. We share it only with trusted parties who help us run our business:

• Delivery partners — to ship your order to your address.
• Payment processors — to securely handle your payment.
• Legal authorities — where required by law or to protect our rights.

4. Cookies & Tracking

Our website may use cookies and similar technologies to keep items in your cart, remember your preferences and understand how the site is used. You can disable cookies in your browser settings, though some features may not work as intended.

5. Data Security

We take reasonable measures to protect your personal information against loss, misuse and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct or update inaccurate information.
• Request deletion of your personal information, where applicable.
• Opt out of marketing communications at any time.

7. Third-Party Links

Our site may contain links to other websites (such as our social media pages). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

8. Children's Privacy

Our products and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review it periodically.